Our stakeholders include investors/shareholders, employees, customers, and supplier partners. Click on each item to learn more and download related files.
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Learn about the list of key stakeholders and related issues of concern.
Introduction to Key Stakeholders
Key Issues and Communication Channels
Our stakeholders include investors/shareholders, employees, customers, and supplier partners. Click on each item to learn more and download related files.
Investors/Shareholders
The company has appointed a spokesperson and an acting spokesperson to handle investor relations. Additionally, a dedicated team or the shareholder services agency, "Mega Securities Co., Ltd.," addresses shareholder suggestions, inquiries, and related issues. For legal matters or litigation, lawyers or legal personnel are engaged to ensure shareholders' rights are prioritized. The company values the opinions of investors and shareholders, establishing a spokesperson system and an investor relations contact point. Regular corporate presentations and shareholder meetings are held to enhance the timeliness and transparency of information disclosure, safeguarding the rights of investors and shareholders.
Employees
Employees are the company's most valuable asset. To this end, the company is committed to creating a work environment that respects human rights, is free from discrimination and harassment, ensures safety and health, and is friendly. Employees with a strong sense of belonging to the company form the foundation of its competitiveness, and taking proper care of employees is the responsibility of the employer. The company holds quarterly labor-management meetings and employee welfare committee meetings, where representatives appointed by employees communicate and coordinate with the management to help employees understand relevant policies or measures.
The company has established an employee grievance mechanism and channels, allowing grievances to be submitted in writing, by phone, or online. These are handled and reported by designated personnel to ensure smooth communication and proper protection of employees.
Clients
To ensure sustainable and long-term partnerships with our clients, Higgstec is dedicated to enhancing customer satisfaction through a variety of services, including product design, functionality demonstrations, after-sales support, and logistics management. These efforts aim to maintain strong and enduring collaborations with all our customers.
Higgstec is committed to designing competitive, customer-centric, and environmentally friendly products. Through a comprehensive service model, we strive to deliver top-tier products tailored to our clients' needs.
Suppliers
Higgstec conducts business with suppliers based on the principles of integrity and ethical practices. Both parties must not directly or indirectly offer, promise, request, or accept any improper benefits, nor engage in actions that violate integrity, laws, or contractual obligations. Additionally, neither party may manipulate, conceal, or misuse information obtained through their position, make false statements regarding critical matters, or participate in other unfair transactions. These measures are in place to safeguard the legitimate rights and interests of both parties.
Government Agencies
Government agencies play a crucial role in corporate operations. They establish regulations, oversee operations, provide infrastructure, and influence investment directions. Higgstec complies with government regulations and strives to build a positive corporate image, contributing to stable and sustainable business operations.
Understanding Stakeholders' Key Issues, Communication Channels, and Response Methods
Stakeholders
Key Topics
Communication Channels
Investors (Shareholders)
・Business operations and development status
・Financial transparency
・Risk management and corporate governance
・Environmental protection
・Market Observation Post System (MOPS)
・Annual General Shareholders' Meeting
・Institutional Investor Conferences
・Investor Relations Email
Employees
・Employee benefits and compensation
・Labor-management relations
・Career development and training
・Performance evaluation
・Occupational safety and health
・Dedicated Employee Grievance Mailbox
・Quarterly Labor-Management Meetings
・Quarterly Employee Welfare Committee Meetings
・Quarterly Environmental, Safety, and Health Meetings
・Departmental Meetings (as needed)
Customers
・Product quality and service labeling
・Customer relationship management
・Marketing communication
・Regulatory compliance
・On-site visits and professional training (as needed)
・Customer service hotline
・Official company website
・Product exhibitions
Suppliers
・Product quality
・Supply chain management
・Quality control and production technology
・Procurement policies
・New supplier evaluation
・Supplier audits (as needed)
・Supplier guidance
・Procurement communication
Government Agencies
・Corporate governance
・Compliance with laws and regulations
・Occupational safety and health
・Environmental policies and management
・Waste management
・Regular financial reports
・Information disclosure on the Market Observation Post System (MOPS)
・Participation in regulatory promotion seminars
・Occasional audits
・Compliance with official documents and policy promotions (as needed)